Shipping Policy

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At claybladi, we are proud to ship our handmade Moroccan pottery to customers all around the world. Please read our shipping policy carefully before placing an order.

1. Shipping Destinations

We offer worldwide shipping and deliver to most countries across the globe.

If you are unsure whether we ship to your location, please contact us before placing your order.

2. Processing Time

All our products are carefully handcrafted and prepared with special attention.

  • Order processing time: 2–5 business days
  • This includes order verification, careful packaging, and preparation for shipment

3. Shipping Time

Estimated delivery time after dispatch:

  • 14–21 business days

Please note that delivery times may vary depending on:

  • Destination country
  • Local postal services
  • Customs processing
  • Peak seasons or unforeseen delays

4. Shipping Carriers

Orders are shipped through reliable international shipping carriers selected based on destination and efficiency.

Tracking information will be provided whenever available.

5. Shipping Costs

  • Shipping costs are calculated at checkout
  • The total shipping cost depends on destination, weight, and package size

6. Customs Duties & Taxes

Important notice for international customers:

  • Customs duties, import taxes, and any additional fees are the responsibility of the customer
  • These charges are not included in the product price or shipping cost
  • We have no control over customs policies or fees imposed by your country

7. Packaging & Protection

Due to the fragile nature of pottery, we take extra care in packaging:

  • Secure protective wrapping
  • Reinforced boxes
  • Careful handling during preparation

Our goal is to ensure your order arrives safely and in perfect condition.

8. Damaged or Broken Items During Shipping

In the rare event that your item arrives damaged:

  • Please contact us within 30 days of delivery
  • Provide clear photos of:
    • The damaged item
    • The packaging
  • Send the information via email to our customer support

After review, you may choose one of the following options:

  • A replacement item, or
  • A full refund

9. Incorrect Address or Failed Delivery

Please ensure that your shipping address is accurate and complete.

  • We are not responsible for delays or losses due to incorrect addresses
  • If an order is returned due to failed delivery, additional shipping fees may apply for reshipment

10. Etsy Orders

If you choose to purchase through our Etsy link:

  • Shipping policies may follow Etsy’s platform rules in addition to this policy
  • Tracking and order updates will be provided through Etsy when applicable

11. Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: contact@claybladi.com